Website and email support in Sunderland
Ki-Ki is run from NE31 in South Tyneside and Sunderland sits firmly inside the local support radius. The work is set up for how organisations around the Wear actually operate, not for a generic agency pitch.
If your website, email, or domain setup is tangled, half working, or stuck with an old provider, I step in, untangle it, and leave you with working systems and clear notes.
On site visits usually follow the wider local support rate of £40 per hour, minimum one hour, with no travel fee inside the local radius from NE31. Remote work is quoted once there is a clear list of what you need.
Support that fits how Sunderland works
Sunderland and the surrounding area mix industry, education, healthcare, community projects, and small firms. The support here is built for that mix, not just for polished city centre offices.
Common types of organisations in mind include:
- Local shops, cafés, and services in Sunderland city centre and along Chester Road
- Garages, trades, and industrial units around Pallion, Ryhope, and Washington
- Charities, CICs, and support projects across the city and nearby villages
- Small consultancies and professional services working from shared offices or home bases
If your organisation is busy, practical, and focused on service rather than branding jargon, this offer is built with you in mind.
Who this Sunderland support is aimed at
The main audience is people who carry responsibility, not necessarily technical skills. Owners, managers, trustees, coordinators, and senior staff who need the web and email side under control.
- Food banks and community projects across Sunderland and the surrounding area
- Garages, workshops, and trades that depend on search and maps for new customers
- Local shops and service businesses that need reliable contact details online
- Small consultancies, trainers, and independent professionals
- Charities and CICs that rely on a simple site and working email to be reachable
- Any stakeholder who needs evidence and clear documentation, not just verbal reassurances
If you keep being asked to sort “the website thing” or “the email problem” on top of your real job, this service is designed to take that off your plate.
What I actually do for Sunderland clients
The pattern is familiar. Something is broken or unclear, nobody fully remembers how it was set up, and you need someone to take responsibility until it is fixed.
Website and hosting
- Fixing broken sites or pages that refuse to load
- Moving you away from weak or over priced hosting providers
- Replacing fragile builders with clean, static layouts where that makes sense
- Improving speed and reliability for ordinary home and mobile connections
Email and domains
- Sorting out business email addresses that will not send or receive
- Fixing confusing DNS records that have built up over time
- Helping you move off personal Gmail or Yahoo addresses into proper business email
- Reducing the risk of messages to clients, referrers, or volunteers landing in spam
Cloudflare and protection
- Adding your site to Cloudflare safely without taking it offline
- Setting up security headers and rules that protect without blocking real visitors
- Bringing in clearer logs so you can see when someone is paying unusual attention
- Unpicking past changes that left your setup brittle or half working
Documentation and handover
- Mapping who controls what, from domains to hosting to email
- Writing this down in plain language that you can share with leadership or trustees
- Highlighting weak spots, like single points of failure or unknown accounts
- Leaving you with enough information that you are not trapped with any one supplier
If it touches your website, email, domain, or Cloudflare, and you are based in or around Sunderland, it is worth asking. If it is out of scope, you will get a straight answer.
Typical Sunderland problems I help with
The details change from organisation to organisation, but the patterns repeat. A few real world style examples.
- A community project whose website was put together quickly for a funding bid and has never been properly maintained, with out of date content and broken forms.
- A trades business on an industrial estate with a basic site and business email that quietly drops messages from potential customers.
- A small charity that has changed staff a few times and no longer knows who controls the domain, hosting, or DNS.
- A local business that tried to move hosting, ended up with misconfigured DNS, and now has a site that disappears or throws certificate errors.
In each case, the goal is the same. Make the setup understandable, get it stable, and document it so you are not guessing in future.
On site when it helps, remote when it is enough
Some jobs benefit from a visit. Others are quicker and cheaper remotely. The point is to choose what gives you the cleanest and most reliable outcome.
- On site visits for situations where devices, accounts, or people need hands on support
- Remote changes where secure access and screenshots are enough
- Short calls where needed to confirm details or walk through what was done
- Written summaries you can keep, file, and share with colleagues or trustees
Being based a short drive away means visits can stay local and practical rather than being treated like a big project.
Pricing for Sunderland work
Pricing is kept straightforward so you can decide quickly whether to go ahead.
- On site visits usually £40 per hour, minimum one hour, within the local support radius from NE31
- Remote work quoted once there is a clear scope written down
- Larger rebuilds or new sites can follow the founder launch offer
You see a written outline of the work and the likely cost before you are asked to confirm. No surprises, no padded hours.
Based in Sunderland and need this kind of help
Say where you are, what sort of organisation you are, and what is going wrong. You will get a direct reply with a clear view on fit and likely cost.