Website and email support in South Tyneside
Ki-Ki is run from South Tyneside by someone who has lived here all their life, with family rooted in the area for generations. The work is shaped by that. It is built for the way local organisations actually run, not how a distant agency thinks they should run.
If your website, email, or domain setup is a mess, or nobody really knows how it all fits together, I step in, untangle it, and leave you with a clear picture and working systems.
On site visits usually follow the wider local support rate of £40 per hour, minimum one hour, with no travel fee inside the local radius from NE31. Remote work is quoted once there is a clear list of what you need.
Rooted in South Tyneside, not just serving it
This is not a case of someone dropping in from outside, doing a bit of work, then disappearing. South Tyneside is home, and it is the starting point for almost everything Ki-Ki does.
That means the work takes into account real conditions here, including:
- Local food banks and community groups working under pressure
- Garages, trades, and workshops that rely on search and maps rather than glossy branding
- Small firms where the website was set up years ago by a friend or relative and never properly handed over
- Charities and CICs trying to stay compliant, visible, and contactable on tight budgets
If your organisation feels “very South Tyneside” in how it runs, that is a good fit. The point is to give you strong foundations without pretending you are a giant national brand.
Who this support is aimed at
The main audience is people who carry responsibility, not necessarily technical skills. Managers, trustees, owners, coordinators, and senior staff who need the web side taken seriously.
- Food banks and community projects in Hebburn, Jarrow, Boldon, and South Shields
- Garages, body shops, and trades across the borough
- Local shops and family businesses that rely on being found online
- Small consultancies and professional services based in South Tyneside
- Charities, CICs, and advocacy groups with limited internal tech capacity
- Any stakeholder who needs evidence and clear documentation, not just verbal reassurances
If you end up being the person who gets asked “can you sort the website or email problem” even though it is not your job, this service is for you.
What I actually do for South Tyneside clients
The common pattern is simple. Something is broken or unclear, nobody is quite sure how it was set up, and you need someone who will own the problem until it is fixed.
Website and hosting
- Fixing broken sites or pages that refuse to load
- Moving you away from poor quality or over priced hosting
- Replacing fragile builders with clean, static layouts where that makes sense
- Improving speed and reliability for people on ordinary home and mobile connections
Email and domains
- Sorting out business email addresses that will not send or receive
- Fixing confusing DNS records that have built up over years
- Helping you move off personal Gmail or Yahoo addresses into something more professional
- Reducing the risk of messages to customers or referrers landing in spam
Cloudflare and protection
- Adding your site to Cloudflare safely, without taking you offline in the process
- Setting up security headers and rules that give you better protection without being over the top
- Bringing in clearer logs so you can see when someone is paying unusual attention to you
- Unpicking past changes that left things brittle or half working
Documentation and handover
- Mapping who controls what, from domains to hosting to email
- Writing this down in plain language that you can share with leadership or trustees
- Highlighting weak spots, for example single points of failure or unknown accounts
- Leaving you with enough information that you are not dependent on any one supplier
If it touches your website, email, domain, or Cloudflare, and you are based in South Tyneside, it is worth asking. If it is out of scope, you will get a straight answer.
Typical South Tyneside problems I help with
Every organisation is different, but the patterns repeat. A few real world style examples.
- A food bank whose website was built years ago by a volunteer and now nobody knows how to update it or where it is hosted.
- A garage that relies on Google Maps and word of mouth, but has a broken contact form and email that silently fails.
- A small charity that has changed staff a few times and lost track of domain logins, DNS records, and old accounts.
- A local business that tried to move to a new builder, ended up with two half working sites, and needs one clean setup.
The details change, but the core problem is the same. Nobody has time to chase all the pieces or sit in vague support queues. That is where Ki-Ki steps in.
On site when it helps, remote when it is enough
Some things need a person in the room. Some things are faster over email with screenshots. The point is to use whatever gets you a reliable result with the least drama.
- On site visits for situations where accounts, devices, or teams need hands on help
- Remote changes when access can be granted securely and a visit would add nothing
- Short calls where needed to confirm details or walk through what was done
- Written summaries you can keep, file, and share internally
Growing up and working here means I understand that many teams mix paid staff, volunteers, and family members. The approach reflects that reality.
Pricing for South Tyneside work
Pricing is kept as simple as possible so you can make decisions quickly.
- On site visits usually £40 per hour, minimum one hour, within the local support radius from NE31
- Remote work quoted once there is a clear scope written down
- Larger rebuilds or new sites can follow the founder launch offer
You see a written outline of the work and the likely cost before you are asked to say yes. No surprises, no padded hours.
Based in South Tyneside and need this kind of help
Say where you are, what sort of organisation you are, and what is going wrong. You will get a direct reply, not a sales script.