Website and email support in North Tyneside
Ki-Ki is run just across the river in South Tyneside and North Tyneside is part of the normal patch. The work is set up for how local organisations really operate, not for a glossy agency brochure.
If your website, email, or domain setup is tangled, half working, or no longer understood, I step in, untangle it, and leave you with working systems and written notes.
On site visits usually follow the wider local support rate of £40 per hour, minimum one hour, with no travel fee inside the local radius from NE31. Remote work is quoted once there is a clear list of what you need.
Understanding how North Tyneside actually runs
North Tyneside has its own mix of coastal tourism, family firms, industrial estates, and community projects. The support here reflects that, not a fantasy of unlimited budgets and in house tech teams.
Typical organisations this work keeps in mind include:
- Independent shops and venues in North Shields, Tynemouth, and Whitley Bay
- Cafés, bars, and hospitality along the coast that rely on search and maps
- Garages, trades, and industrial units around Wallsend and Killingworth
- Charities, CICs, and community projects spread across the borough
If your organisation feels busy, practical, and focused on getting things done rather than polishing slide decks, this offer is built with you in mind.
Who this support is aimed at
The main audience is people who carry responsibility for the organisation, not necessarily technical skills. Owners, managers, trustees, and coordinators who need the web side dealt with properly.
- Independent shops and cafés in Tynemouth, Whitley Bay, and North Shields
- Garages, workshops, and trades around Wallsend and nearby estates
- Small consultancies and professional services based in North Tyneside
- Charities, CICs, and advocacy groups along the coast and inland
- Community groups that rely on a simple website and working email to be reachable
- Any stakeholder who needs evidence and clear documentation, not just verbal reassurances
If you are the one everyone turns to with “can you sort the website or email problem” even though it is not your job, this service is designed to take that weight off you.
What I actually do for North Tyneside clients
The pattern is usually the same. Something is broken or unclear, nobody is fully sure how it was set up, and you need someone to take responsibility until it is fixed.
Website and hosting
- Fixing broken sites or pages that refuse to load
- Moving you away from weak or over priced hosting
- Replacing fragile builders with clean, static layouts where that makes sense
- Improving speed and reliability for people on normal home and mobile connections
Email and domains
- Sorting out business email addresses that will not send or receive
- Fixing confusing DNS records that have built up over the years
- Helping you move off personal Gmail or Yahoo addresses into something more professional
- Reducing the risk of messages to customers, visitors, or referrers landing in spam
Cloudflare and protection
- Adding your site to Cloudflare safely without causing downtime
- Setting up security headers and rules that give protection without being over aggressive
- Bringing in clearer logs so you can see unusual attention on your site
- Unpicking past changes that left things brittle or half working
Documentation and handover
- Mapping who controls what, from domains to hosting to email
- Writing this down in plain language you can share with leadership or trustees
- Highlighting weak spots, for example single points of failure or unknown accounts
- Leaving you with enough information that you are not trapped with any one supplier
If it touches your website, email, domain, or Cloudflare, and you are based in North Tyneside, it is worth asking. If something is out of scope, you will get a clear answer rather than a vague promise.
Typical North Tyneside problems I help with
Every organisation is different, but the problems are familiar. A few real world style examples from the coast and surrounding areas.
- A café near the coast whose website was built quickly for launch and has not been updated since, with broken links and out of date opening times.
- A small venue in Whitley Bay that relies on social media and a basic site, but has email that silently drops booking enquiries.
- A local charity in Wallsend that has changed staff a few times and lost track of domain logins and hosting accounts.
- A trades business that tried to move hosting, ended up with DNS misconfigured, and now has a site that disappears at random.
The details change, but the core issue is the same. Nobody has time to sit in helpdesk queues or learn every system from scratch. That is where Ki-Ki steps in.
On site when needed, remote when it is enough
Some situations are best handled with a visit. Others are faster and cheaper over email and calls. The aim is to choose what gives you the cleanest result.
- On site visits for situations where devices, accounts, or people need hands on help
- Remote changes where secure access and screenshots are enough
- Short calls when needed to confirm details or walk through what was done
- Written summaries you can keep, file, and show to colleagues or trustees
Being based just across the Tyne means visits to North Tyneside can be treated as local, without making the process heavy or over engineered.
Pricing for North Tyneside work
Pricing is kept straightforward so you can decide quickly whether to go ahead.
- On site visits usually £40 per hour, minimum one hour, within the local support radius from NE31
- Remote work quoted once there is a clear scope written down
- Larger rebuilds or new sites can follow the founder launch offer
You see a written outline of the work and likely cost before you are asked to agree. No surprises and no padding.
Based in North Tyneside and need this kind of help
Say where you are, what sort of organisation you are, and what is going wrong. You will get a direct reply, not a scripted sales call.