Website and email support in the North East
Ki-Ki is run from South Tyneside and looks after websites, email, and Cloudflare for organisations across the North East. Local call outs run within roughly twenty miles of NE31, with remote work available for Newcastle, Gateshead, Sunderland, Durham, Northumberland, Teesside, and nearby areas.
If you carry responsibility for a website, email, or domain setup that feels fragile or unclear, this is the place where you can hand that stress over to someone who treats it as their job, not an afterthought.
How local support works across the North East
Local call outs from NE31
The wider local support structure is set out on the main local support page. Within roughly twenty miles of NE31 in South Tyneside, on site visits usually run at £40 per hour, minimum one hour, with no separate travel charge inside the radius.
That radius covers much of Tyne and Wear and parts of County Durham. If you are inside that area and there is real value in someone standing in front of the device, a call out can be arranged after a short scoping conversation.
Remote work for the rest of the region
Not everything needs an in person visit. Many problems are quicker to fix remotely once accounts and access are lined up. Remote work is scoped and priced once there is a clear list of tasks and can be cheaper than on site time because there is no travel.
If you are based further out in Northumberland, Teesside, or elsewhere in the region, the starting point is the same. You describe what is going wrong, we agree a plan in writing, and the work is done without surprise extras.
North East areas with dedicated pages
Some parts of the region have their own pages so you can see how the work fits your local context in more detail. Each one explains how website and email support plays out for the kinds of organisations that are common there.
Tyne and Wear and nearby
Durham and the wider patch
- Website and email support around Durham
- Driving school websites in County Durham
- Tattoo studio support in North East England
- Public interest sites in North East England
- Content creator safety in the North East
If you are close to the edge of the local radius or sit outside it, you can still ask. The aim is to keep things proportionate, not to argue over a mile marker.
What usually gets sorted for North East clients
Websites and hosting
Many North East sites were set up years ago by a friend, relative, or agency that has long since moved on. The common pattern is a site that technically exists but is slow, broken in places, or impossible to update.
- Fixing pages that refuse to load or throw errors
- Moving away from poor quality or overpriced hosting
- Replacing fragile builders with clean static layouts where that makes sense
- Improving speed and reliability for ordinary home and mobile connections
Email, domains, and Cloudflare
Confused email setups and unknown domain logins are constant themes across the region. Untangling them is a big part of the local offer.
- Sorting out business email addresses that will not send or receive properly
- Cleaning DNS records that have built up over years of changes
- Helping you move from personal addresses to something more professional
- Adding or repairing Cloudflare so it protects you without taking the site down
If it touches your website, email, domain, or Cloudflare, and you sit in the North East, it is worth asking. If something is out of scope, you get a straight answer rather than a vague promise.
Food banks and community projects in the region
Registered UK food banks and similar community projects can use Ki-Ki on a pay what you can basis, including those based in the North East.
Whether you are in South Tyneside, Newcastle, Gateshead, Sunderland, Durham, Northumberland, or Teesside, the same principles apply. You get the same level of care with domains, email, websites, and basic protection as paying clients. The pricing simply reflects the reality of your funding and capacity.
How to get help if you are in the North East
Say where you are and what is going wrong
A short written message with your location, what kind of organisation you are, and what currently feels fragile is enough to start. Broken sites, confusing email problems, or worries about attention from the wrong people are all valid reasons to ask.
Get a view on fit, scope, and cost
You get a clear view on whether the local support model fits, whether a visit is helpful, and what the likely cost will be. Larger pieces of work can move into a small project using the founder launch offer.
Work is done, and changes are written down
Whether the work is on site or remote, you get a short written summary of what changed, which accounts are involved, and what to watch next. That can feed into ongoing digital support and governance work if you want someone keeping an eye on things.