Website and email support in Newcastle upon Tyne
Ki-Ki is run from NE31 in South Tyneside and Newcastle sits comfortably inside the local support area. The work is built for how organisations in and around the city really operate, not for a glossy pitch deck.
If your website, email, or domain setup is tangled, half working, or tied up with an old supplier, I step in, untangle it, and leave you with working systems and written notes.
On site visits usually follow the wider local support rate of £40 per hour, minimum one hour, with no travel fee inside the local radius from NE31. Remote work is quoted once there is a clear list of what you need.
Support that fits how Newcastle actually works
Newcastle mixes professional services, independent venues, student heavy areas, hospitals, and community projects. The support here is built with that mix in mind.
Typical organisations this work keeps in view include:
- Independent shops, bars, and venues in the city centre and Ouseburn
- Cafés and small businesses in Jesmond, Gosforth, and Heaton
- Trades and workshops on industrial estates around the city
- Charities, CICs, and advocacy groups operating across Newcastle and the wider region
If your organisation is busy and practical, focused on delivery rather than shiny marketing jargon, this offer is built to fit you.
Who this Newcastle support is aimed at
The main audience is people who carry responsibility for the organisation, not necessarily technical skills. Directors, owners, managers, trustees, coordinators, and senior staff who need the web side under control.
- Independent shops and hospitality venues across the city centre and suburbs
- Small consultancies, agencies, and professional services based in Newcastle
- Student focused housing and services that rely on search and maps to be found
- Charities, CICs, and community organisations with limited internal tech capacity
- Clinics, projects, and support services that need reliable contact details online
- Any stakeholder who needs evidence and clear documentation, not just verbal reassurances
If you are the one everyone turns to with “can you sort the website or email problem” on top of everything else, this service is designed to take that weight off you.
What I actually do for Newcastle clients
The pattern is usually the same. Something is broken or unclear, nobody fully remembers how it was set up, and you need someone to take responsibility until it is fixed.
Website and hosting
- Fixing broken sites or pages that refuse to load
- Moving you away from weak or over priced hosting providers
- Replacing fragile builders with clean, static layouts where that makes sense
- Improving speed and reliability for normal home and mobile connections
Email and domains
- Sorting out business email addresses that will not send or receive
- Fixing confusing DNS records that have built up over time
- Helping you move off personal Gmail or Yahoo addresses into proper business email
- Reducing the risk of messages to clients, partners, or referrers landing in spam
Cloudflare and protection
- Adding your site to Cloudflare safely without causing downtime
- Setting up security headers and rules that protect without getting in the way
- Bringing in clearer logs so you can see when someone is paying unusual attention
- Unpicking past changes that left your setup brittle or half working
Documentation and handover
- Mapping who controls what, from domains to hosting to email
- Writing this down in plain language you can share with leadership or trustees
- Highlighting weak spots, like single points of failure or unknown accounts
- Leaving you with enough information that you are not trapped with any one supplier
If it touches your website, email, domain, or Cloudflare, and you are based in Newcastle upon Tyne, it is worth asking. If it is out of scope, you will get a clear answer.
Typical Newcastle problems I help with
Every organisation is different, but the issues repeat. A few real world style examples.
- A bar or venue whose site was launched quickly, then left to age, with broken links and forms that no longer reach the right inbox.
- A small firm in a shared office that has changed providers a few times and now has conflicting DNS records and no clear ownership of accounts.
- A community or advocacy group with a basic site built by a volunteer years ago, now out of date and difficult to update safely.
- A specialist service relying on search and referrals, but stuck with email that silently drops messages from new enquiries.
The goal in each case is to make the setup understandable, get it stable, and document it so you are not guessing when something breaks.
On site when it helps, remote when it is enough
Some situations need a visit. Others are faster and cheaper remotely. The point is to choose what gives you the cleanest result.
- On site visits for situations where devices, accounts, or teams need hands on support
- Remote changes where secure access and screenshots are enough
- Short calls where needed to confirm details or walk through what was done
- Written summaries you can keep, file, and show to colleagues or trustees
Being based a short drive away means Newcastle visits are treated as local, without turning into a big consultancy engagement.
Pricing for Newcastle work
Pricing is kept straightforward so you can decide quickly whether to move ahead.
- On site visits usually £40 per hour, minimum one hour, within the local support radius from NE31
- Remote work quoted once there is a clear scope written down
- Larger rebuilds or new sites can follow the founder launch offer
You see a written outline of the work and likely cost before you are asked to confirm. No surprises and no padding.
Based in Newcastle and need this kind of help
Say where you are, what sort of organisation you are, and what is going wrong. You will get a direct reply with a clear view on fit and likely cost.