Website and email support in Gateshead
Ki-Ki is run from NE31 in South Tyneside and Gateshead is right in the local support area. The work is set up for how organisations on both sides of the Tyne actually run, not for a glossy agency brochure.
If your website, email, or domain setup is tangled, half working, or stuck with an old supplier, I step in, untangle it, and leave you with working systems and clear notes.
On site visits usually follow the wider local support rate of £40 per hour, minimum one hour, with no travel fee inside the local radius from NE31. Remote work is quoted once there is a clear list of what you need.
Support that fits how Gateshead works
Gateshead has big employers, small family firms, industrial estates, retail parks, and community projects all mixed together. The support here is built with that mix in mind.
Typical organisations this work keeps in view include:
- Shops, services, and venues in central Gateshead and along the main routes
- Garages, trades, and workshops on Team Valley and other industrial estates
- Small consultancies and professional services around the Quays and business parks
- Charities, CICs, and community projects working across the borough
If your organisation is busy, no nonsense, and focused on delivery rather than marketing jargon, this offer is built to fit you.
Who this Gateshead support is aimed at
The main audience is people who carry responsibility, not necessarily technical skills. Owners, managers, trustees, coordinators, and senior staff who need the web and email side under control.
- Garages, workshops, and trades on Team Valley and other estates
- Local shops, salons, and service businesses that rely on search and maps
- Small consultancies and independent professionals based in Gateshead
- Charities, CICs, and advocacy groups with limited internal tech capacity
- Community projects and hubs that need reliable contact details online
- Any stakeholder who needs evidence and clear documentation, not just verbal reassurances
If you are the person who keeps being asked to sort “the website thing” or “the email problem” on top of everything else, this service is designed to take that off your plate.
What I actually do for Gateshead clients
The pattern is usually the same. Something is broken or unclear, nobody fully remembers how it was set up, and you need someone to own the problem until it is fixed.
Website and hosting
- Fixing broken sites or pages that refuse to load
- Moving you away from weak or over priced hosting providers
- Replacing fragile builders with clean, static layouts where that makes sense
- Improving speed and reliability for normal home and mobile connections
Email and domains
- Sorting out business email addresses that will not send or receive
- Fixing confusing DNS records that have built up over years
- Helping you move off personal Gmail or Yahoo addresses into proper business email
- Reducing the risk of messages to customers, partners, or referrers landing in spam
Cloudflare and protection
- Adding your site to Cloudflare safely without causing downtime
- Setting up security headers and rules that protect without blocking real visitors
- Bringing in clearer logs so you can see when someone is paying unusual attention
- Unpicking past changes that left your setup brittle or half working
Documentation and handover
- Mapping who controls what, from domains to hosting to email
- Writing this down in plain language you can share with leadership or trustees
- Highlighting weak spots, like single points of failure or unknown accounts
- Leaving you with enough information that you are not trapped with any one supplier
If it touches your website, email, domain, or Cloudflare, and you are based in Gateshead, it is worth asking. If it is out of scope, you will get a clear answer rather than a vague pitch.
Typical Gateshead problems I help with
Every organisation is different, but the issues repeat. A few real world style examples.
- A trades firm on Team Valley whose site was built quickly for launch and has since broken, with forms that no longer reach the right inbox.
- A small business that swapped hosting a few times and now has conflicting DNS records and no clear record of who controls what.
- A community group using an old site built by a volunteer years ago, now out of date and difficult to safely update.
- A service that relies on referrals but has email that quietly drops or misroutes enquiries from contact forms.
The goal is always the same. Make the setup understandable, get it stable, and document it so you are not guessing the next time something breaks.
On site when it helps, remote when it is enough
Some situations need a person in the room. Others are faster and cheaper over email and calls. The aim is to use whatever gets you a reliable result with the least drama.
- On site visits for situations where devices, accounts, or teams need hands on support
- Remote changes where secure access and screenshots are enough
- Short calls where needed to confirm details or walk through what was done
- Written summaries you can keep, file, and show to colleagues or trustees
Being based just across the Tyne means Gateshead visits are treated as local, not as some big consultancy engagement.
Pricing for Gateshead work
Pricing is kept straightforward so you can decide quickly whether to move ahead.
- On site visits usually £40 per hour, minimum one hour, within the local support radius from NE31
- Remote work quoted once there is a clear scope written down
- Larger rebuilds or new sites can follow the founder launch offer
You see a written outline of the work and likely cost before you are asked to confirm. No surprises and no padding.
Based in Gateshead and need this kind of help
Say where you are, what sort of organisation you are, and what is going wrong. You will get a direct reply with a clear view on fit and likely cost.