Website and email support in Durham
Ki-Ki is run from NE31 in South Tyneside and supports organisations in and around Durham where the distance is sensible. The work is built for the way real teams operate, not for a polished agency pitch.
If your website, email, or domain setup is tangled, half working, or stuck with an old provider, I step in, untangle it, and leave you with working systems and clear notes.
On site visits usually follow the wider local support rate of £40 per hour, minimum one hour, where travel from NE31 is practical. Remote work is available across the wider Durham area and is quoted once there is a clear list of what you need.
Support that fits how Durham works
Durham mixes education, healthcare, public sector, small firms, villages, and community projects. The support here is built with that mix in mind, not just city centre offices.
Typical organisations this work keeps in view include:
- Local shops, cafés, and services in and around Durham City
- Garages, trades, and workshops in nearby towns and on industrial estates
- Charities, CICs, and community projects serving County Durham communities
- Small consultancies and professional services working from shared offices or home bases
If your organisation is practical, busy, and focused on service rather than glossy branding, this offer is built with you in mind.
Who this Durham support is aimed at
The main audience is people who carry responsibility, not necessarily technical skills. Owners, managers, trustees, coordinators, and senior staff who need the web and email side under control.
- Community projects, food banks, and support services in and around Durham
- Garages, trades, and local firms that rely on search and maps for new work
- Small consultancies, trainers, and independent professionals
- Charities and CICs that need a simple site and reliable email to stay reachable
- Local businesses where the website was set up years ago and never properly handed over
- Any stakeholder who needs evidence and clear documentation, not just verbal reassurances
If you are the one who gets asked to sort “the website problem” or “the email thing” on top of everything else, this service is designed to take that weight off you.
What I actually do for Durham clients
The pattern is usually the same. Something is broken or unclear, nobody fully remembers how it was set up, and you need someone to take responsibility until it is fixed.
Website and hosting
- Fixing broken sites or pages that refuse to load
- Moving you away from weak or over priced hosting providers
- Replacing fragile builders with clean, static layouts where that makes sense
- Improving speed and reliability for normal home and mobile connections
Email and domains
- Sorting out business email addresses that will not send or receive
- Fixing confusing DNS records that have built up over time
- Helping you move off personal Gmail or Yahoo addresses into proper business email
- Reducing the risk of messages to clients, referrers, or partners landing in spam
Cloudflare and protection
- Adding your site to Cloudflare safely without taking it offline
- Setting up security headers and rules that protect without blocking real visitors
- Bringing in clearer logs so you can see when someone is paying unusual attention
- Unpicking past changes that left your setup brittle or half working
Documentation and handover
- Mapping who controls what, from domains to hosting to email
- Writing this down in plain language you can share with leadership or trustees
- Highlighting weak spots, such as single points of failure or unknown accounts
- Leaving you with enough information that you are not trapped with any one supplier
If it touches your website, email, domain, or Cloudflare, and you are based in or around Durham, it is worth asking. If it is out of scope, you will get a clear answer, not a vague pitch.
Typical Durham problems I help with
Every organisation is different, but the issues are familiar. A few real world style examples.
- A community project whose website was thrown together quickly for a funding bid and is now out of date, with forms that no longer reach the right inbox.
- A local firm that has changed hosting a few times and now has conflicting DNS records and no clear list of who controls what.
- A charity that lost track of domain logins and mail accounts after staff changes, and now has gaps in how people can contact them.
- A small business in a nearby town whose site throws certificate errors after someone tried to move to a new platform without checking DNS and Cloudflare.
The goal is always the same. Make the setup understandable, get it stable, and document it so you are not guessing the next time something breaks.
On site when it helps, remote when it is enough
Some situations need a person in the room. Others are faster and cheaper over email and calls. The aim is to use whatever gets you a reliable result with the least drama.
- On site visits for situations where devices, accounts, or teams need hands on support, where the distance from NE31 is practical
- Remote changes where secure access and screenshots are enough
- Short calls where needed to confirm details or walk through what was done
- Written summaries you can keep, file, and show to colleagues or trustees
Travel is treated sensibly. If an on site visit from NE31 does not make sense for the work involved, you will be told that up front and offered a remote option instead where possible.
Pricing for Durham work
Pricing is kept straightforward so you can decide quickly whether to move ahead.
- On site visits usually £40 per hour, minimum one hour, where travel from NE31 is practical and agreed
- Remote work quoted once there is a clear scope written down
- Larger rebuilds or new sites can follow the founder launch offer
You see a written outline of the work and the likely cost before you are asked to confirm. No surprises, no padded hours.
Based in or around Durham and need this kind of help
Say where you are, what sort of organisation you are, and what is going wrong. You will get a direct reply with a clear view on fit, travel, and likely cost.