Local website and email support within 20 miles of NE31
This page sets out how local website and email support works within twenty miles of NE31 in South Tyneside, and what it costs. If you do not have a technical person, I can step in on a clear call out rate.
Local visits are for practical work on websites, domains, email, and Cloudflare across South Tyneside, Newcastle, Sunderland, and nearby areas. Remote work is available across the rest of the UK.
Local on site rate: £40 per hour, minimum one hour. No travel fees inside the local support radius.
How local support works
The local offer is simple. You explain what is going wrong, we agree what needs to be done, then I fix it in person or remotely.
- You describe the problem and where you are based.
- You get a quick view on whether it is a good fit for local support.
- We agree scope and approach in writing, including whether a visit is needed.
- Work is done on site or remotely.
- You get a short written summary of what was changed and any next steps.
If the job is bigger than a few hours, it can roll into a small project using the founder launch offer.
Local pricing within 20 miles of NE31
Local pricing is designed to be predictable so you can make decisions quickly without a long quote process.
On site visits
- £40 per hour within the local support radius
- Minimum charge: 1 hour per visit
- Time is rounded to the nearest half hour after the first hour
- No separate travel fee inside the radius
Remote work
- Used when a visit would not add value
- Priced once there is a clear list of tasks
- Often cheaper than on site because there is no travel time
- Best for DNS clean up, small Cloudflare changes, and checks
You always see a written outline of the work and the likely cost before you are asked to confirm. No hidden extras, no padded hours.
Typical jobs and what they usually cost locally
Every organisation is different, but many local jobs fall into a few common shapes.
Smaller jobs, often 1 to 2 hours
- Fixing a broken contact form on an existing site
- Cleaning up DNS records that are clearly wrong
- Helping set up a proper business email address
- Adding a site to Cloudflare in a basic but safe way
Medium jobs, often half a day
- Sorting out a website that has changed hands a few times
- Replacing a fragile builder site with a small static layout
- Reviewing your whole web and email setup with written notes
- Fixing repeated email delivery problems to clients or referrers
If something looks like it will run over a sensible limit for the local rate, it can be broken into stages or turned into a fixed price project instead.
Areas covered by the 20 mile NE31 radius
The centre is NE31 in South Tyneside. The local support radius covers most of Tyne and Wear and nearby parts of County Durham.
- Hebburn, Jarrow, and Boldon
- South Shields and Whitburn
- Gateshead, Felling, and Washington
- Newcastle upon Tyne and Wallsend
- North Shields and Tynemouth
- Sunderland and Seaham
- Durham fringe and nearby villages
- Industrial estates and business parks within twenty miles of NE31
If you sit close to the edge of the radius, you can still ask. The aim is to keep it local and proportionate, not to argue over a mile marker.
If you are specifically based in South Tyneside and want more detail on how this fits local organisations, you can read the dedicated page on website and email support in South Tyneside.
Work that fits the local support model
Local support is aimed at organisations that need someone to take responsibility for the web and email side, without hiring a full agency.
- Food banks and community projects in the North East
- Garages, workshops, and trades across Tyne and Wear
- Sole traders and local shops that rely on search and maps
- Small consultancies and professional services
- Charities and CICs with limited in house capacity
- Any stakeholder who needs clear answers, working systems, and written proof
If your web foundations are fragile, undocumented, or dependent on one person who has moved on, the local support offer is designed to fix that.
Why a local call out option matters
Some problems are best handled by someone who can stand in front of the device, log in, and see what is really happening.
- Faster help when a site fails or email stops working
- No long ticket chains with different people every time
- Clear explanations and screenshots you can show to others
- A person who understands how local organisations in the North East actually work
Local website support within twenty miles of NE31 is about practical fixes and solid documentation, not selling oversized contracts.
Questions about local pricing and support
Do you only help people within twenty miles of NE31?
The local £40 per hour call out rate is for organisations within roughly twenty miles of NE31 in South Tyneside. Remote work is still possible for other parts of the UK, but it will be scoped and priced differently.
What if the job turns out to be bigger than expected?
If something looks like it will run over a sensible limit for the local rate, we stop, write down what is left, and either split it into stages or convert it into a fixed price project you can review.
What do I need ready before a visit?
It helps if you have any logins you already know for your domain registrar, hosting, email, or Cloudflare accounts. If you are not sure what you have, part of the visit can be used to discover and document it.
Can you work with our existing IT supplier?
Yes. Local support can focus on the web, DNS, and Cloudflare side and provide clear notes that your wider IT provider can also use.
Check if local support is right for you
Say where you are based, what kind of organisation you are, and what is causing the most trouble. You will get a simple view on fit and likely cost.